NeonVegas Privacy Policy

We at Neon Vegas are committed to protecting your privacy and safeguarding your personal data at every stage of your journey with us. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, complete Neon Vegas register steps, or use the NeonVegas login page to access your account. By using our services, you confirm that you have read and understood how we handle your data.

Who We Are

Our casino is operated by BP Group Limited, a company registered in Malta under company number C52434, with its registered address at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. BP Group Limited is a member of the PressEnter Group and holds a licence issued by the Malta Gaming Authority under reference number MGA/B2C/203/2011. As the data controller for Neon Vegas Casino, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently at all times.

Information We Collect

Information You Provide to Us

When you complete the NeonVegas register process, we collect certain categories of personal data directly from you, including:

• Your full name, date of birth, and residential address
• Your email address and phone number, used to set up your Neon Vegas login credentials
• Payment details required to process your Neon Vegas deposit and withdrawal requests
• Identity verification documents, such as a passport or driving licence, submitted for our KYC checks
• Any correspondence you send us through live chat, email, or our contact form

Information We Collect Automatically

We also gather technical data automatically when you use our platform, including your IP address, browser type, device identifiers, and the pages you visit. We record your activity across the NeonVegas slots and live casino tables, along with your wagering history and session duration, so that we can maintain accurate account records and detect any unusual or suspicious behaviour.

How We Use Your Information

We use your personal data for the following purposes:

• We manage your account and secure your Neon Vegas login details
• We verify your identity and age to comply with our licensing obligations
• We process deposits and withdrawals through Bank Transfer, Visa, Mastercard, Skrill, Neteller, Paysafecard, and MiFinity
• We send information about our Neon Vegas bonus offers and the latest NeonVegas bonus code, where you have opted in to receive marketing communications
• We monitor gameplay to support responsible gambling and prevent fraud or money laundering
• We manage our VIP Club, including your Bronze, Gold, Platinum, or Diamond status and related perks
• We improve our website, our NeonVegas app compatibility, and our overall service quality

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on Neon Vegas Casino. Cookies allow us to remember your preferences, keep your NeonVegas casino login session active, and analyse how visitors interact with our website and games. You can manage or disable cookies through your browser settings at any time, though doing so may limit certain features of our services. Further detail is available in our separate cookie policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information, where necessary, with:

• Payment providers and financial institutions to process your deposits and withdrawals
• Identity verification and fraud prevention services to confirm your identity
• Regulatory authorities, including the Malta Gaming Authority, where required by law
• Game providers such as Microgaming, Pragmatic Play, Play'n GO, Hacksaw Gaming, and Evolution, where necessary to deliver our gaming content
• Marketing and analytics partners who help us understand how players use our Neon Vegas Casino platform
• Professional advisors, auditors, or law enforcement agencies where legally required

Any partner we work with is contractually required to protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our safeguards include encryption of sensitive data, secure servers, restricted employee access, and regular security reviews. While we work hard to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection at all times.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterwards to meet our legal, regulatory, and accounting obligations. If you close your account or request deletion of your data, we will retain only the information necessary to satisfy our licensing and anti-money laundering requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights over your personal data:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of any inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal obligations
• You have the right to object to or restrict certain types of processing
• You have the right to withdraw your consent to marketing communications at any time
• You have the right to request a portable copy of your personal data

To exercise any of these rights, you can contact our support team at support@neonvegas.com, and we will respond within the applicable statutory timeframe.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will close it immediately and delete the associated data without delay.

International Data Transfers

As we operate across several localisations, including English, Finnish, Norwegian, Polish, and Canadian French markets, your data may be transferred to and processed in countries outside your country of residence. Where this happens, we ensure appropriate safeguards are in place to protect your personal data in line with applicable law.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, and we will communicate any significant changes through our website or by email.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please reach out to our support team through live chat, our contact form, or by email at support@neonvegas.com. Our customer support is available 24/7 in English, Finnish, and Norwegian to assist with any privacy-related enquiries regarding your NeonVegas account.