NeonVegas Terms and Conditions

Welcome to NeonVegas. These Terms and Conditions govern your use of our website, our games, and all services we provide as an online casino. By creating an account and using NeonVegas casino, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our platform.

1. About Our Casino and Licensing

NeonVegas is owned and operated by BP Group Limited, a company registered in Malta under company number C52434, with its registered address at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. BP Group Limited is a member of the PressEnter Group. We hold a valid gaming licence issued by the Malta Gaming Authority under licence number MGA/B2C/203/2011, which authorises us to offer casino games responsibly and in compliance with applicable regulations. We have operated Neon Vegas casino since 2020, primarily serving players in New Zealand, with localisations available in Finnish, Norwegian, English (Canada), English (New Zealand), Polish, and Canadian French.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We require you to complete our neonvegas register process by providing accurate, current, and complete information. You may only hold one account with us; any duplicate accounts detected will be closed, and associated funds may be forfeited. Once registered, you can access your account through the neon vegas login page or via our neonvegas app for mobile play. We reserve the right to verify your identity at any stage, including before processing your first withdrawal, in line with our anti-money laundering obligations.

Account Security

• You are responsible for keeping your Neon Vegas login credentials confidential.
• You must notify us immediately if you suspect unauthorised access to your account.
• We may suspend accounts showing suspicious or fraudulent activity while we investigate.

3. Deposits and Withdrawals

We accept NZD as our primary currency, along with NOK, EUR, CAD, and USD, depending on your region. Our accepted neonvegas deposit methods include Bank Transfer, Visa, Mastercard, Skrill, Neteller, Paysafecard, and MiFinity. The minimum deposit is N$10 for most payment methods. When you request a neonvegas withdrawal, the minimum amount is 50 EUR or its equivalent, and our daily withdrawal limit is N$5,000. We process withdrawals within 24 business hours, after which funds typically reach your bank account or e-wallet within 1-5 business days, excluding weekends and public holidays. Wherever possible, we return funds to the same account or method used for your deposit.

4. Bonuses and Promotions

At Neon Vegas, we offer a welcome bonus of 500% on your first deposit, up to $500, using the neonvegas bonus code NEON, with a minimum deposit of $20. This offer amount is credited to your bonus balance and must be wagered 20 times using your cash balance before it converts to withdrawable funds. Wagering must be completed within 2 days. This neon vegas bonus is available only to players who have not previously claimed a welcome bonus from BP Group Ltd, and accounts closed or self-excluded for responsible gambling reasons before or during the promotion are not eligible.

We also run the Neon Card, a weekly reward tied to deposits made between Monday and Saturday, granting neonvegas free spins on featured slots depending on your deposit tier. Additional promotions include the VIP Raffle, Triple Surge, Friday Pulse, and Glow Mode: Spins On, each with its own qualifying deposit, neon vegas promo code, and wagering requirements as displayed on our promotions page. We reserve the right to amend, suspend, or withdraw any bonus offer at our discretion, and full terms for each promotion are published separately.

5. Our VIP Club and Loyalty Program

Our Neon Vegas VIP Club is an invitation-only loyalty program based on your gameplay activity, featuring four levels: Bronze, Gold, Platinum, and Diamond. Your current status is displayed in My Account. As a VIP member, you benefit from a personal account manager, prioritised withdrawals, exclusive tournaments, early access to new releases, and personalised offers. We may contact you through chat, email, calls, or instant messaging regarding your VIP status. Please note that any breach of these General Terms, or closure of your account, results in forfeiture of your Loyalty Level.

6. Games and Fair Play

We provide access to over 2,500 games, including approximately 2,400 NeonVegas slots, table games, video poker, scratch cards, and live dealer titles powered by Evolution. Our game library includes providers such as Microgaming, Pragmatic Play, Play'n GO, Hacksaw Gaming, Big Time Gaming, and many others. All games available at NeonVegas casino use certified random number generators to ensure fair outcomes. We do not guarantee any specific result, and all wagers are placed at your own risk and discretion.

7. Responsible Gambling

We are committed to promoting responsible gambling among our players. We offer tools such as deposit limits, self-exclusion, and reality checks to help you manage your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or seek assistance from professional organisations. We at NeonVegas take player wellbeing seriously and will act promptly on any request to limit or exclude your account access.

8. Customer Support

Our support team is available 24/7 via live chat, email, and our contact form, with assistance offered in English, Finnish, and Norwegian. For any questions regarding your neonvegas login, deposits, withdrawals, or bonus terms, you can reach us at support@neonvegas.com. We aim to respond to all enquiries as quickly as possible.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to NeonVegas casino at all times. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our platform, including technical issues, connectivity problems, or third-party service disruptions.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will publish any revisions on this page, and continued use of NeonVegas casino after such changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Governing Law

These Terms and Conditions are governed by the laws of Malta and the regulatory framework of the Malta Gaming Authority. Any disputes arising from your use of our services will be handled in accordance with applicable Maltese law and our licence conditions.

12. Contact Us

If you have any questions about these Terms and Conditions, our bonus policies, or your account, please contact us at support@neonvegas.com. We are here to assist you and ensure your experience with us remains safe, fair, and enjoyable.